Refund policy

Return & Refund Policy

At Julies Chewies, we take pride in providing high-quality baked goods and exceptional service. Each order is made fresh with care, and your satisfaction is very important to us.

Because our products are perishable, we do not accept physical returns. However, we are committed to ensuring that you are happy with your order. If there is an issue, we will work with you to make it right.

Refunds and Replacements

Refunds or replacements may be issued under the following circumstances:

• The order arrives damaged or incorrect (wrong or missing items).
• The quality of the product does not meet our standards.
• The order is not delivered due to carrier error or unreasonable shipping delays.

Refunds or replacements will not be provided for:

• Orders where the delivery address was entered incorrectly.
• Orders delayed due to factors outside of our control (e.g., weather, carrier delays).
• Situations where the product has already been consumed (except in cases of quality concerns).

How to Request a Resolution

• Contact us within 48 hours of receiving your order.
• Provide your order number, details of the issue, and photos if applicable.
• Our team will review your request and respond within 1–2 business days.

Resolution Options

• A replacement order shipped at no additional cost.
• A refund to your original payment method.
• Store credit toward a future purchase.

We value your business and will do everything we can to ensure you are satisfied with your Julies Chewies experience.